Privacy Policy & Cookie Policy

Privacy Policy & Cookie Policy

Effective Date: 08.10.2025

 

1. Introduction

At Fit & Fresh (“we”, “our”, “us”), your privacy matters.

We are a holistic health center based in Luxembourg, offering gym facilities, group classes, massage therapy, and a healthy restaurant — a place where health starts from within.

This policy explains how we collect, use, store, and protect your personal information when you use our website, book services, or visit our center.

We comply with the EU General Data Protection Regulation (GDPR) and the Luxembourg data protection authority (CNPD).

 

2. Data Controller

Fit & Fresh S.á.r.l.

Address: 15 Avenue de la Faïencerie, L-1510 Luxembourg

Email: fitandfreshlux@gmail.com

Phone: +352 621 244 446

If you have any questions about this policy or your personal data, please contact us via email.

 

3. What Data We Collect

We may collect the following information when you interact with us online or in person:

Identity & contact data: name, surname, email, phone number, address

Booking data: information related to gym sessions, classes, massages, or restaurant reservations

Payment data: payment method, transaction reference (securely handled by third-party payment providers)

Health & fitness data: only if voluntarily shared for personal training, rehabilitation, or recovery services

Technical data: IP address, browser type, operating system, cookies, and analytics data

Marketing preferences: newsletter subscriptions or event participation

 

4. How We Use Your Data

We process your personal data to:

Manage bookings, memberships, and class registrations

Communicate appointment confirmations or schedule updates

Provide tailored health, fitness, and recovery services

Process payments and comply with accounting obligations

Send newsletters and special offers (only if you consent)

Improve our website, communication, and customer experience

We process your data lawfully under:

Contractual necessity – to deliver services you requestLegal obligations – for billing and record keeping

Consent – for marketing or health data you choose to share

Legitimate interests – to improve our operations and service quality

 

5. Data Retention

We keep personal data only as long as necessary to fulfill the purpose it was collected for or as required by law.

 

6. Sharing Your Data

We do not sell or rent personal data.

We may share information only with:

IT and website service providers

Booking and payment platforms

Accountants or legal advisors

Public authorities if required by law

All third parties follow strict confidentiality and GDPR compliance standards.

 

7. International Data Transfers

If we use third-party providers outside the European Economic Area (EEA), your data is protected under Standard Contractual Clauses or equivalent safeguards.

 

8. Data Security

We use secure servers, encrypted connections (SSL), password protection, and access controls to prevent unauthorized access, alteration, or disclosure of your personal data.

 

9. Your Rights (GDPR)

You have the right to:

Access your personal data

Request correction of incorrect or incomplete data

Request deletion (“right to be forgotten”)

Object to processing or restrict its use

Request a copy (data portability)

Withdraw consent at any timeTo exercise these rights, contact us at fitandfreshlux@gmail.com.

If you believe your rights have been violated, you can contact:

Commission Nationale pour la Protection des Données (CNPD)15 Boulevard du Jazz, L-4370 Belvaux, Luxembourg

Website: https://cnpd.public.lu

 

10. Cookies

What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help improve user experience, remember preferences, and analyze website traffic.

Types of Cookies We Use:

Essential cookies: enable core website functions (e.g. booking forms, payment sessions).

Performance cookies: collect anonymous data on website usage to improve navigation.

Functional cookies: remember user choices (e.g. language or region).

Marketing cookies: used (only if you consent) to show relevant promotions or ads.

Managing Cookies

When you first visit our website, you will see a cookie consent banner.

You can accept or refuse non-essential cookies.

You may also manage cookies directly in your browser settings at any time.

 

11. Updates to This Policy

We may update this Privacy & Cookie Policy periodically to reflect legal or operational changes.

The most recent version will always be available on our website.

 

12. Contact

If you have questions, requests, or concerns about this policy, contact us at:

📧 fitandfreshlux@gmail.com

📞 +352 621 244 446

🏢 15 Avenue de la Faïencerie, L-1510 Luxembourg